The Italian competition supervisory authority on Monday launched a non-compliance proceeding against Ryanair that could result in a fine of five million euros ($ 6 million) for the airline over recent waves of cancellations.
The procedure was initiated after Ryanair ignored an order to update its website and standard emails to ensure that Italian customers are fully informed of their re-booking, re-routing rights and compensation. regulator said in a statement.
The company disputed the order, which required that changes be made within ten days, but its appeal was dismissed by a court last month.
Ryanair canceled more than 20,000 scheduled flights between October and March due to a staff shortage triggered by the departure of pilots and cabin crew members or the need to take vacations before the end of l & # 39; year.
More than 700,000 people had their travel plans ruined and the airline was slammed by consumer groups and regulators to handle the crisis, including the rights of customers whose flights are canceled.
The British Civil Aviation Authority in September reprimanded Ryanair's CEO, Michael O 'Leary, for falsely claiming that the airline was not obliged to reroute passengers canceled to other airlines.