Banglalink fined for helpline fraud

The National Consumer Rights Protection Directorate (DNCRP) imposed a fine on mobile operator Banglalink Tk 25,000 for deceiving a client through its call center Phone support


After a hearing held Sunday at the DNCRP office, his deputy director, Ms Abdul Jabbar, condemned Banglalink following a complaint by Ahammad Ali Moon of the Chapainawabganj district


On February 20, Moon filed a complaint, saying that he had called the operator 's helpline around 8 pm on January 27, but no one attended His call, although he rang for 1 hour 29 minutes and 58 seconds

However, the operator accused him Tk 54.79 for the appeal, the complainant said.

In his motion, Moon stated that customers paid money for the service, but that the operator charged them without giving the service


After hearing both parties, Jabbar ordered Banglalink to pay the customer 25 percent fine as compensation.

Asif Ahmed, Head of Corporate Communications, Banglalink, said he received the DNCRP order.

"Banglalink is always at the forefront to ensure the best customer experience … With the respect due to DNCRP, we believe that Banglalink has maintained the required level of customer service and no- Has violated any consumer rights, "he added.

Earlier in February, the DNCRP also fined Grameenphone and Robi after complaints from consumers.

In both cases, the government agency fined Robi Tk 5,000 and Grameenphone Tk 2.5 lakh.

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